Payment

What is Mastello's bank account number?

Our bank account number is NL66INGB0007226981, in the name of Djati & Mastello B.V. If you would like to pay from abroad, please use the following BIC number: INGBNL2A. Always specify your name and the invoice number when you pay. The invoice number can be found on the invoice.

Is Mastello's payment environment secure?

Mastello makes use of a secure internet environment as soon as you initiate the payment of your order. Your details are sent encrypted via an SSL connection. This connection can be recognised by the green padlock in your browser.

How can you pay at Mastello?

You can pay in various ways on our website. Below your will find a full list of possible payment methods. You can pay by debit card or cash in our shop.

Where can I find my invoice?

After you have placed an order, we always send the invoice per email. If you have a Mastello account, log in and you will be able to view, download or print your invoice via 'my orders'.

What do I do if I want to change my invoice or if it is incorrect?

We can change this for you. Please contact our customer service for this and inform them about what you would like to have changed or what is presumably incorrect. You will then receive a credit invoice from us, making the current invoice void. We will then send you the new, adjusted invoice.

How quickly will I get my money back after a return?

Following the handling of your return, we will refund the amount within seven working days. If the amount is still not in your bank account after 10 working days, please contact our customer service.

What if I have not yet received a refund?

That is, of course, frustrating. Please contact our customer service, and they will check why you have not yet been refunded. In order to handle this quickly, we request that you have your track & trace code at hand.